Q4. How frequently did you release time prior to PING?

Sentiment score review
Matt Bowles NEUTRAL 0.998448 Very poor time recording practices. every couple of weeks or so.
Alex Green NEUTRAL 0.969997 Every day on the following morning
Sam Perkins NEUTRAL 0.958826 Sometimes daily or every couple of days or weekly depending how busy
Jessica Crystal NEUTRAL 0.939954 When I remembered but mostly on a weekly basis
Jordan Harrison NEUTRAL 0.939954 Mostly at the end of the day but at times it's as and when I complete tasks.
Peter Steen NEUTRAL 0.896623 Every few days
Charlie Rawson NEUTRAL 0.892325 Every 2 days sometimes daily
Sian Harding NEUTRAL 0.874221 End of day/every couple of days
Abby Brindley NEUTRAL 0.84585 sometimes next day or 2 days later if very busy
Ben Giaretta NEUTRAL 0.787067 Quite sporadically - sometimes not until a few weeks later


Q6. How frequently did you use PING to release time?

Sentiment score review
Kevin McCarthy NEGATIVE 0.999813 I found the system very unintuitive and I seemed to spend a lot of time deleting irrelevant time recording entries and trying to find my way round the system. The level of detail of recording was a problem for me - I have always given sensible detailed narratives but the inability to 'group' activities was very clunky and in fact I found resulted in lost time.
Peter Nunn NEGATIVE 0.976049 I found it too fiddly to use, and so only used it intermittently
Naaman Butt NEGATIVE 0.882558 Have to spend a bit more time reviewing entries in PING before releasing, especially with AI auto cat entries. e.g. lunch in diary has auto-categorised to a non-related matter
Daniel Farrand NEGATIVE 0.813583 Varied massively. At first it was end of day/beginning of next day. It then dangerously lulled me into a false sense of security - 'Ahh it is all captured, I'll sort when I get a second'. I have sort of oscillated between the two.
Euan McMahon NEGATIVE 0.716349 Daily / twice a day allows him to keep ontop of entries otherwise too much to go through and identify what relates to what.
Cassandra Hill NEGATIVE 0.573822 However, on occasion, I accidentally clicked 'release time' where the 'add' button usually was where Ping had already added the time entry to 'complete'
James Spencer MIXED 0.932866 Sometimes would release time every few days. Although tried my best to release every day.
Alex Green NEUTRAL 0.969997 Every day on the following morning
Sarah Heritage NEUTRAL 0.961699 At various times through the week
Sam Perkins NEUTRAL 0.958826 Sometimes daily or every couple of days or weekly depending how busy
Peter Steen NEUTRAL 0.896623 Every few days
Charlie Rawson NEUTRAL 0.892325 Every 2 days sometimes daily
Jessica Crystal NEUTRAL 0.867855 Every few days, depending on how busy I am
Kathryn Garbett NEUTRAL 0.710449 Sometimes after 2 days as she tends to go through her entries when at home.


Q8. If you changed how frequently you released time in PING, please provide the reasons

Sentiment score review
Katharine Bond NEGATIVE 0.947678 I found that checking and releasing time in PING took far longer.
Abby Brindley NEGATIVE 0.91229 I had to try to release ping entries more often because the records of telephone calls etc do not appear immediately so you quickly forget what the entries were about - it was a nightmare and meant I ended deleting a lot of time because I couldn't remember what calls etc related to.
Suzi Sendama NEGATIVE 0.869604 I find PING to be more complicated to use than using timers. It has also been more time consuming to record and release time as I have to look back through outlook and my diary to ascertain what the various entries relate to before I am able to release them, as the Ping time entries just refer to the subject line of the email and not the sender/recipient. Often there may be 5+ emails with the same subject line.
James Spencer NEGATIVE 0.864948 Whilst PING obviously requires less input from me during the day than when using the previous software, I find the process of releasing time at the end of the day on average takes longer with PING than it did with the previous software. The reason for this is that there are a large number of entries that need reviewing and categorising.
Kevin McCarthy NEGATIVE 0.735036 The system appeared to prompt and encourage more frequent releasing of time but I did not find this to be more efficient. It gave more granular detail but not necessarily more informative detail.
Jordan Harrison POSITIVE 0.99332 Easy to allocate entries, has helped reduce time overall on putting in time entries compared to Aderant
Daniel Farrand POSITIVE 0.983042 Hard to say - partly it was excitement at using it!
Jessica Crystal POSITIVE 0.699158 Aderant timers didn't really work
Ella Krikler NEUTRAL 0.581764 When using PING, I liked to wait until the end of the day to see what had been captured and then would release based on the entries.


Q9. What method did you use to capture time prior to using PING? E.g. timer

Sentiment score review
Abby Brindley NEGATIVE 0.99602 timers which are SO much better.
Katharine Bond NEGATIVE 0.738535 Mostly tried to allow Ping to track but some timers. However, timers not as user friendly as in Aderant, for example could not assign phase / actions codes which made releasing time take longer.
Mark Reading NEUTRAL 0.999496 Mixture
Adam Epstein NEUTRAL 0.997789 Note pad
Becca Jones NEUTRAL 0.991156 Timer for physical activities
Euan McMahon NEUTRAL 0.990495 Timers -uses PING to auto capture smaller entries eg: quick calls/emails But for Witness Statement or pulling together an exhibit (looking at multiple documents) he would use timers.
Alex Green NEUTRAL 0.989382 Timer
Arham Malik NEUTRAL 0.989382 Timer
Callum Close NEUTRAL 0.989382 Timers
Charlie Sosna NEUTRAL 0.989382 Timer
Ella Krikler NEUTRAL 0.989382 Timer.
Heena NEUTRAL 0.989382 timer
James Spencer NEUTRAL 0.989382 Timer
Jessica Crystal NEUTRAL 0.989382 Timer
Mohammed Nazeer NEUTRAL 0.989382 Timer
Naaman Butt NEUTRAL 0.989382 Timer
Peter Nunn NEUTRAL 0.989382 Timers
Sian Harding NEUTRAL 0.989382 Timers
Suzi Sendama NEUTRAL 0.989382 Timers
Ben Giaretta NEUTRAL 0.97975 My own estimate about how long a task has taken
Peter Steen NEUTRAL 0.978396 Add entries into Aderant
Christina Anastasiou NEUTRAL 0.978111 Notepad, timers and checking inbox for emails prior to transferring into Aderant.
Alexander Rhodes NEUTRAL 0.977743 timer on phone
Nick Davis NEUTRAL 0.97009 Aderant entries.
Matt Robinson NEUTRAL 0.959169 Mixture of timer and remembering what I had done during the day.
Lydia Kellett NEUTRAL 0.942131 Entries straight into Aderant
Morag Ofili NEUTRAL 0.942131 Entries straight into Aderant
Rose Franckeiss NEUTRAL 0.920245 Timer and notes.
Claire Broadbelt NEUTRAL 0.915256 Record after each action. A regular time recorder via laptop and iPhone.
Sam Perkins NEUTRAL 0.913354 Estimate, very rarely use timer
Charlie Rawson NEUTRAL 0.836517 Timers/guessing/looking back at DMS to see how long he was in a document
Cassandra Hill NEUTRAL 0.832513 Timers on the PMS and on my mobile app
Hannah Blom-Cooper NEUTRAL 0.820143 Varied - she would group time
Sarah Heritage NEUTRAL 0.804373 I used timers as well as stand alone entries
Kathryn Garbett NEUTRAL 0.731579 Memory and noting stuff down.
Timothy Froy NEUTRAL 0.716649 Mostly letting it record in the background but use timers when working on documents.
Stuart Adams NEUTRAL 0.705186 Timers and pen and paper!
Daniel Farrand NEUTRAL 0.704816 No timers (I could never get on with them) - if not contemporaneous it was recorded or noted down in and ad-hoc fashion or retrospectively reconstructed from emails/diary/notes.
Jordan Harrison NEUTRAL 0.660024 Timer/notes but would need to look back at mails at the end of the day to see what work has been done.
Georgia Haller NEUTRAL 0.658435 Manually recorded time on Aderant after tasks
Louise Tainton NEUTRAL 0.613219 Recording time after each task or checking emails sent to work out time spent on a matter.
Kevin McCarthy NEUTRAL 0.501152 Not timers - manual amendment.
Gareth Minty NEUTRAL 0.424214 Timer plus logging in Aderant as I went along.


Q10. Did you change your method for capturing time within PING? E.g. from timer to allowing PING to track your entries instead

Sentiment score review
Abby Brindley NEGATIVE 0.998092 I tried to use timers on ping, but they are useless and don't stop if you get interrupted by a phone call for example. So I started trying to let ping pick up time for me, but then the time doesn't get immediately allocated so you can't go straight in and release a time entry immediately once a call has ended, which means you forget what the call or task was about. Also, it doesn't seem to pick up half of my time anyway, so I ended up having to guess what it had missed. It was completely useless and I lost loads of time. I went back to using Aderant after a few weeks as I was able to capture my time far more effectively.
Peter Nunn NEGATIVE 0.990915 I tried allowing the automatic tracking, but found it far less helpful than timers. It cannot catch everything - for example, when I am looking at a hard copy of something, or talking to someone, and so it meant you had to remember to use timers sometimes for these things. It is easier to use timers all the time.
Morag Ofili NEGATIVE 0.973554 Wanted to use timer but sometimes would not be visible. Not user friendly.
Kevin McCarthy NEGATIVE 0.937277 I did change - I went from self-monitoring and recording to being prompted by PING, but I did not find this helpful since the suggested time entry was generally not correct. It may have captured the notional time spent on an activity but it did not capture the correct time actually spent working on that activity.
Katharine Bond NEGATIVE 0.853986 Yes, tried to allow Ping to track rather than use of timers.
Mark Reading NEGATIVE 0.779572 Prefer timer as greater control over this/more accurate
Matt Robinson NEGATIVE 0.746539 Timer
Sian Harding NEGATIVE 0.601198 I did for a few days but have reverted to using timers
Georgia Haller NEGATIVE 0.498291 No change. I find timers distracting but monitor my time on task and then manually input time. I find timers a distraction because you have to constantly remember to stop them if you get distracted or switch timers if you move to another task which I found laborious
Gareth Minty POSITIVE 0.892552 Yes. Far less dependent on timers.
Mohammed Nazeer POSITIVE 0.863274 Did not use timer as much as PING captured most activity.
Sarah Heritage POSITIVE 0.717189 I used Ping to track almost everything
Daniel Farrand POSITIVE 0.688362 100%. I use pink overwhelming for capturing what I do with the exception of some contemporaneous recordings which I know won't get captured or which will be captured in a way I won't easily recognise later.
Alexander Rhodes POSITIVE 0.603763 yes, now log everything through ping
Charlie Rawson POSITIVE 0.55702 Not using timers, relies on ping capturing
Peter Steen NEUTRAL 0.99059 PING tracking / add entry
Jessica Crystal NEUTRAL 0.919027 Yes from timer to track
Adam Epstein NEUTRAL 0.905724 Yes, now timer
Suzi Sendama NEUTRAL 0.842595 Yes
Heena NEUTRAL 0.827555 yes- allowed Ping to track
Kathryn Garbett NEUTRAL 0.816746 Yes, relying on PING to capture activities
Ben Giaretta NEUTRAL 0.813907 Yes - allowing PING to track entries
James Spencer NEUTRAL 0.807376 Allowed PING to track entries. I very rarely use timers now.
Callum Close NEUTRAL 0.761562 Allowed PING to track entries and used timers
Rose Franckeiss NEUTRAL 0.723688 No, used timer.
Becca Jones NEUTRAL 0.706013 No
Charlie Sosna NEUTRAL 0.706013 No
Claire Broadbelt NEUTRAL 0.706013 No.
Euan McMahon NEUTRAL 0.706013 No
Naaman Butt NEUTRAL 0.706013 No
Timothy Froy NEUTRAL 0.706013 No.
Hannah Blom-Cooper NEUTRAL 0.705566 Allowed Ping to track. Was doing several entries as didn’t know how to group
Lydia Kellett NEUTRAL 0.673795 Relies on tracking / manual entries
Nick Davis NEUTRAL 0.673795 Relies on tracking / manual entries
Jordan Harrison NEUTRAL 0.6518 Just relied on PING capturing entries, does not use timer. Uses mobile sometimes to release time.
Sam Perkins NEUTRAL 0.615571 No - relied on PING
Alex Green NEUTRAL 0.608215 Mainly PING tracking my entries, but I also use timers for things PING cannot capture, such as review docs on paper or impromptu conversations.
Ella Krikler NEUTRAL 0.598977 Allowed PING to track for me.
Christina Anastasiou NEUTRAL 0.50897 Timer was used for tasks, but I allowed PING to capture everything else.
Arham Malik NEUTRAL 0.508857 Timer mainly and would check if anything else was missed in PING.
Stuart Adams NEUTRAL 0.48884 Allowed PING to track with occasional timer.
Louise Tainton NEUTRAL 0.458715 Allowed Ping to track entries and occasional use of timer
Cassandra Hill NEUTRAL 0.432048 I still used the timers as whilst Ping captures time for how long documents are opened, I could be preparing a claim to issue which would concern a number of different documents but which would only amount to one time entry. However, it was useful to see these entries as a check and balance for what I had done that day as otherwise there might be things I could have missed. I may also look at a document on another matter to use as a precedent which would then register as a false positive entry on Ping.


Q11. Have you noticed an increase in your billable time? Please provide details.

Sentiment score review
Abby Brindley NEGATIVE 0.997741 No, other than the time it duplicated if I tried to use timers and then it picked up other time while the timers were on. I ended up having to delete duplicated time. I quickly stopped using timers.
Kevin McCarthy NEGATIVE 0.940176 I found the opposite - I have always been a good time-recorder and have become very accustomed to using the current system. I found PING captured much more time but an awful lot of it was irrelevant, not correct, overly detailed and then required a fair bit of time to manually rectify it.
Katharine Bond NEGATIVE 0.91432 I have noticed an increase in recorded non billable time. Billable time may have fallen due to issues with work that Ping unable to capture / less user friendly timers.
Morag Ofili NEGATIVE 0.888605 It captured more time (especially more non-billable time).
Matt Robinson NEGATIVE 0.840671 I don't think PING has made a difference to the time I have captured.
Arham Malik NEGATIVE 0.75535 Not really. It has been more or less the same. This is mainly due to the type of work my team is doing right now.
Charlie Sosna NEGATIVE 0.706013 No
Claire Broadbelt NEGATIVE 0.706013 No.
Mark Reading NEGATIVE 0.706013 No
Peter Nunn NEGATIVE 0.706013 No
Sam Perkins NEGATIVE 0.706013 No
Becca Jones NEGATIVE 0.686013 No
Stuart Adams POSITIVE 0.990312 Yes. My time captured has greatly increased. All the small stuff that would have been missed when working on many matters in a day has been captured and it really adds up.
Peter Steen POSITIVE 0.904871 Yes - provides good breakdown of what work I have done throughout the day.
Hannah Blom-Cooper POSITIVE 0.855499 Yes, as she is supervisor she reviews emails for others which means PING captures this activity.
Georgia Haller POSITIVE 0.854364 Yes, due to PING tracking your time in the background I find I capture more time (as I prefer not to use individual timers).
Ben Giaretta POSITIVE 0.842595 Yes
Charlie Rawson POSITIVE 0.842595 Yes
Nick Davis POSITIVE 0.842595 Yes
Timothy Froy POSITIVE 0.825848 Yes, It is capturing a lot more minor actions such as calls emails that would not normally be caught.
Callum Close POSITIVE 0.805976 Yes, an hour or so a day perhaps
Gareth Minty POSITIVE 0.769335 Yes. Can't quantify but it captures a full day whereas there would previously have been gaps
Euan McMahon POSITIVE 0.767926 Yes, overall increase in time since on the pilot
Naaman Butt POSITIVE 0.76145 Yes, especially related to quick calls which accumulate over time.
Christina Anastasiou POSITIVE 0.738866 Yes.
Ella Krikler POSITIVE 0.738866 Yes.
Kathryn Garbett POSITIVE 0.728997 Yes, especially over the last few weeks.
Adam Epstein POSITIVE 0.695128 Yes. More time captured through using PING timer
Daniel Farrand POSITIVE 0.64266 Yes. The main thing is catching those small matters or better capturing when you flick back and forth between things.
Jessica Crystal POSITIVE 0.642595 Yes
Jordan Harrison POSITIVE 0.642595 Yes
Lydia Kellett POSITIVE 0.568432 Yes - picking up time looking at emails throughout the day
Alexander Rhodes POSITIVE 0.532143 yes
Heena POSITIVE 0.532143 yes
Louise Tainton POSITIVE 0.532143 yes
Alex Green POSITIVE 0.51508 Yes, definitely.
Rose Franckeiss POSITIVE 0.502824 Slight increase in billable time, especially with phone calls
Mohammed Nazeer POSITIVE 0.495327 More awareness of what has been done, so yes.
James Spencer MIXED 0.999756 Yes - there has been a significant increase in the proportion of billable time captured. I am still unclear, however, whether as matter of policy we should be 'grouping' time or keeping all the individual tasks separate. There is obviously a significant difference between the amount of time recorded depending on what method you decide to use, and I am not aware of a clear policy.
Suzi Sendama MIXED 0.998563 At times, yes, if I have a day with heavy email traffic but this has not necessarily been a good thing - it has, on certain matters, caused issues with billing because my time has been greater than the estimates provided to clients because of all the individual 0.1 unit entries.
Cassandra Hill MIXED 0.928398 Not necessarily but I have always been diligent with my time recording. What it did help with was ensuring that I did not miss anything.
Sarah Heritage NEUTRAL 0.90882 I think so.


Q12. Do you have any examples of PING capturing time you might have missed? E.g. emails, calls or meetings

Sentiment score review
Abby Brindley NEGATIVE 0.99987 yes, a lot of rubbish I wouldn't have charged for, like emails relating to 'cake in the kitchen'. Otherwise no.
Suzi Sendama NEGATIVE 0.989291 No - but it has over-recorded time spent on emails, due to each email being recorded individually. At times, PING has not captured some of my time, for example when reading but not responding to an email, which I have found frustrating.
Claire Broadbelt NEGATIVE 0.989229 Calls but most were non-chargeable calls.
Becca Jones NEGATIVE 0.957356 Timer lost if you forget to press save and submit where as in Aderant it saves automaticallly
Rose Franckeiss NEGATIVE 0.932201 Writing email, pause to go do something else on a document and then coming back to the email total duration is less than should be.
Kevin McCarthy NEGATIVE 0.895465 Lots of examples of it capturing an email to my Mum or builder !
Callum Close NEGATIVE 0.869538 Reviewing emails were not picked up. Some calls were not picked up. Research on websites not picked up.
Euan McMahon NEGATIVE 0.706013 No
Sam Perkins NEGATIVE 0.706013 No
Adam Epstein NEGATIVE 0.536013 No.
Charlie Sosna NEGATIVE 0.506013 No
Hannah Blom-Cooper NEGATIVE 0.506013 No
Mark Reading NEGATIVE 0.506013 No
Mohammed Nazeer NEGATIVE 0.506013 No.
Peter Nunn NEGATIVE 0.506013 No.
Peter Steen NEGATIVE 0.506013 No
Timothy Froy NEGATIVE 0.506013 No
Charlie Rawson NEGATIVE 0.463187 Smaller events, like single billable unit or quick phone calls
Sian Harding NEGATIVE 0.408866 Yes, but also examples of PING missing time that I would otherwise have recorded.
Morag Ofili POSITIVE 0.926911 Good at capturing things she would forget such as reading emails, small activities, calls (internal).
Ella Krikler POSITIVE 0.897526 Smaller things that I wouldn't have remembered are being tracked. Phone calls are also being accurately captured.
Sarah Heritage POSITIVE 0.892077 Yes, many emails and calls.
Daniel Farrand POSITIVE 0.867529 Mostly calls and time spent on incoming emails or documents not yet in DMS. I would usually scan my outgoing emails when closing my timesheet to spot omissions so these were generally captured. I could also check edit times on DMS if wanted to know how long I was in a DMS document but if I spent 20 minutes reviewing a document emailed to me and then called someone about it, I could often miss or mis-estimate that time.
Alex Green POSITIVE 0.852237 Emails that I send whilst travelling, also internal phone calls that relate to matters.
Louise Tainton POSITIVE 0.84853 yes a lot
Ben Giaretta POSITIVE 0.825389 Yes - there many emails that I would not have captured in my time recording
Stuart Adams POSITIVE 0.823838 Emails and calls that I might have missed because of working across lots of matters and being pulled all over the place.
Gareth Minty POSITIVE 0.780474 Yes. I logged an early issue, which I discovered was caused because my emails were on a 1-minute delay when sending.
Lydia Kellett POSITIVE 0.758432 Yes - picking up time looking at emails throughout the day
Jordan Harrison POSITIVE 0.748977 Time captured by emails.
Nick Davis POSITIVE 0.741196 Picking up time looking at emails throughout the day
Kathryn Garbett POSITIVE 0.737677 B2B meetings and the emails sent in between those meetings.
Jessica Crystal POSITIVE 0.730149 Calls with colleagues
Cassandra Hill POSITIVE 0.718207 Calls or internal meetings with colleagues
Alexander Rhodes POSITIVE 0.624128 yes, calls, small emails
Georgia Haller POSITIVE 0.618689 PING captures shorter periods of time I would normally lose as it monitors calls of all lengths and time spent on emails that I may otherwise not have captured.
Heena POSITIVE 0.553201 yes - calls and short emails/ some admin tasks
Katharine Bond POSITIVE 0.476504 Some shorter calls.
Arham Malik POSITIVE 0.458883 Phone calls that I receive in between tasks are captured.
Christina Anastasiou MIXED 0.804968 PING is capturing a lot more and now I am seeing more write-offs. Some admin activity is being released, but is not billed to client.
James Spencer MIXED 0.46867 Definitely captures calls and meetings more accurately. I am still concerned that it may be over-sensitive in its recording. If I glance at an email - should this be captured?
Matt Robinson MIXED 0.319396 Hard to know without checking, but it may have done.
Naaman Butt NEUTRAL 0.770115 As above


Q13. What do you like most about PING?

Sentiment score review
Abby Brindley NEGATIVE 0.999891 Nothing. It was time consuming, clunky, annoying (that timer floating over the screen and getting in the way particularly if you are trying to work on a laptop), ended up making me spend twice the amount of time trying to do time recording accurately and it was a real pain getting the correct J-code for litigation matters which were automatically locked down in aderant, and it never seemed to pick up my matters properly so I always had to search for the correct one. I just don't have the time to spend more time on time recording.
Kevin McCarthy NEGATIVE 0.999169 The logo ! In all seriousness, I was not a fan. I probably need more training but I found it a real problem.
Mark Reading NEGATIVE 0.616372 Am neutral on Ping as a tool - not particular positives jump out to me.
Georgia Haller POSITIVE 0.999778 Easy to use
Christina Anastasiou POSITIVE 0.999768 Easy to use. Easy to identify matters (name / number). The timers are really useful too.
Arham Malik POSITIVE 0.999697 Easy to understand and was more user friendly than Aderant. It captured things that I may have missed.
Stuart Adams POSITIVE 0.999605 Easy to use; prompting and suggested narratives.
Jordan Harrison POSITIVE 0.999497 Easy to use and allows for quick allocation of time.
Ella Krikler POSITIVE 0.99865 I liked the grouping functionality and the renaming feature.
Matt Robinson POSITIVE 0.998508 It's helpful having it there all the time. It's quite accessible.
Timothy Froy POSITIVE 0.988908 I has made time recording much easier and quicker.
Charlie Sosna POSITIVE 0.985531 Good at capturing time
James Spencer POSITIVE 0.981494 Allows more seamless working practice during the day.
Mohammed Nazeer POSITIVE 0.958981 Speed of matter search , mostly the recent list. This is better than Aderant. Auto population of Phase/Task codes.
Alex Green POSITIVE 0.949 That I don't need to constantly flick between timers during the day and that it is user friendly.
Jessica Crystal POSITIVE 0.948428 That it captures time that I wouldn't usually remember to record and also remembers patterns
Ben Giaretta POSITIVE 0.947073 The fact that it picks up on all the small details. Recording multiple emails on multiple matters has always been a barrier to time recording for me; I think it is wonderful that PING does this automatically
Gareth Minty POSITIVE 0.938074 That it provides accurate time capture. I also think it makes you work more smartly, because you tend to switch between tasks as much, to help Ping capture time accurately.
Heena POSITIVE 0.930162 it works for you in the background
Adam Epstein POSITIVE 0.918621 Timer feature to capture smaller activities. Using timer has helped keep track on when he has started working and stopped
Louise Tainton POSITIVE 0.915991 it captures work while you are working so you don't need to think about this during the day/end of the day when you are probably not remembering accurately and are most likely to under record
Sam Perkins POSITIVE 0.913363 Much better than Aderant, can leave Ping to do all the recording and saves time having to constantly go in an check
Becca Jones POSITIVE 0.890639 Easier to release time and simple to add manual entries
Daniel Farrand POSITIVE 0.885049 That it is working even if I'm manic and focussed on running around like a loony.
Nick Davis POSITIVE 0.876195 User friendly, picking up multiple time.
Claire Broadbelt POSITIVE 0.870976 It's helpful to check if time has been missed.
Alexander Rhodes POSITIVE 0.86734 it captures things that I'd miss
Lydia Kellett POSITIVE 0.861476 Do not need to think about recording time, user friendly, picking up multiple time.
Morag Ofili POSITIVE 0.844145 Quick at picking up entries / good that you can search quickly on matters / Minimal clicks to release a time entry.
Callum Close POSITIVE 0.836487 The fact it predicts the phase/task code and these can be set in groups.
Sarah Heritage POSITIVE 0.760397 The way it tracks time without me thinking about it.
Kathryn Garbett POSITIVE 0.699157 Tracking emails between meetings
Sian Harding POSITIVE 0.684422 Time saving
Rose Franckeiss POSITIVE 0.675864 Phone calls are being captured which she would forget to do on Aderant.
Katharine Bond POSITIVE 0.673706 Capture of calls.
Hannah Blom-Cooper POSITIVE 0.65098 Capturing info
Peter Steen POSITIVE 0.629915 The automatic nature of populating information
Euan McMahon POSITIVE 0.600814 Able to capture smaller activities which accumulates to an increase in time/ more accurate way of capturing his time
Naaman Butt POSITIVE 0.589503 Capturing time you would otherwise forget to record
Cassandra Hill POSITIVE 0.568885 The fact that it reviews what I am doing throughout the day so I can ensure I am maximising the time that I record
Charlie Rawson POSITIVE 0.512684 Ability to bulk edit entries allows you to process entries quickly (grouping)
Suzi Sendama MIXED 0.970432 It captures phone calls which has been helpful, although if I am taking a typed attendance note during the call, it duplicates my time recording (as it records the time I spent on the note and on the phone call, even though they are the same).


Q14. What do you not like about PING?

Sentiment score review
Sian Harding NEGATIVE 0.999624 The interface isn't easy to work with; looking at all the different time entries was quite confusing and I couldn't always work out what it was that I was working on.
Sarah Heritage NEGATIVE 0.999392 I had some teething issues where my attempts to release time were rejected. It took a while to resolve the issues and as a result I have accumulated a large amount of late time which may exclude me from receiving a bonus. I am very disappointed about that.
Rose Franckeiss NEGATIVE 0.999097 Timer is difficult to use, PING does not seems to capture calls on mobile. There is a lot of miss allocation. Had to in put manual entries which were not picked up.
Morag Ofili NEGATIVE 0.998964 Duration does not match what work has done.
Callum Close NEGATIVE 0.998089 The fact it appears unreliable and misses some time.
James Spencer NEGATIVE 0.997687 Not as easy as the old software to record time spent away from the computer (e.g. reviewing hard copy documents). Too many clicks required to activate timers. As far as I am aware there is no easy way to see what time is on 'Unknown matter' so that it can be easily updated once we do have a matter number. It does not capture things done on the iPhone. Inevitably takes longer at the end of the day to review and close down time.
Jordan Harrison NEGATIVE 0.996521 Poor auto generated narrative - if it could take out the DMS code for example
Hannah Blom-Cooper NEGATIVE 0.991099 Does not track mobile calls and usually have lengthy phone calls on Monday - difficult to identify incomplete entries and the miss- allocation of entries by the AI.
Charlie Rawson NEGATIVE 0.988473 Can't delete pending matter folders or edit - can't type in duration / no quality default narrative , put To/From in narrative/ AI not auto categorising to right matter consistantly - needs more descriptive error messages and making is clear it's an error message / Cancel button on creating an entry should be at the top / when releasing time from previous dates confirmation message should state the date for which time has been released
Katharine Bond NEGATIVE 0.985774 Overall, I think PING has been less reliable in recording overall time because it cannot capture work on online platforms (trial bundles, relativity, N drive, retainer letter automation etc) and the timers are less user friendly / require more time to release.
Jessica Crystal NEGATIVE 0.985009 It doesn't link phone numbers to address book so I have to look up the number each time. It also over records time by assigning a unit per action even if that action is less than 6 minutes
Abby Brindley NEGATIVE 0.981869 Please What do you not like about PING? confirm your name: Everything - It was time consuming, clunky, inaccurate, annoying (that timer floating over the screen and getting in the way particularly if you are trying to work on a laptop), ended up making me spend twice the amount of time trying to do time recording accurately and it was a real pain getting the correct J-code for litigation matters which were automatically locked down in aderant, and it never seemed to pick up my matters properly so I always had to search for the correct one. I just don't have the time to spend more time on time recording.
Matt Robinson NEGATIVE 0.975226 I think some of the functionality doesn't work well. Searching for matters initially was quite difficult.
Louise Tainton NEGATIVE 0.973735 it doesn't capture time when you are not actively working on your screen (e.g document review). you have to remember to use a timer. Could ping log that you haven't been active for a while on your screen, give you a prompt of the time you haven't been active and ask whether that should be captured and/or a timer started?
Cassandra Hill NEGATIVE 0.96196 I am not able to have a drop down/expand on all the matters at the same time which are listed in the 'complete' section - you can only drop down in one matter at a time which is frustrating particularly in IP where we work on a large number of matters for one client on one day. Anything suggested should go into incomplete and not directly to complete as it puts things in later which you have already accounted for or puts things in the wrong place and sometimes you don't notice because you can't drop everything down at once. On the summary calendar you can't see what proportion is billable and non-billable – this needs to change. Matters appear in 'completed' under the wrong matter which is easy to miss when releasing time
Charlie Sosna NEGATIVE 0.955901 Using timer, can result in duplicate entries, as PING will continue to track in the background. Searching for time across multiple days - can it show a list of entries not released - billable time should be what has been released rather than complete as entries in complete may need adjusting / can ping show daily hourly target for people to hit targets year
Kathryn Garbett NEGATIVE 0.944045 Not being stable on Horizon / and not being available on mobile- when working from home it won't let her release entries unless she comes into the office. Delay in meetings showing up eg: 2 days late.
Daniel Farrand NEGATIVE 0.933089 Lots of little niggling little interface issues: * Not having keyboard short cuts or tabbing between boxes or arrow keying up and down between entries. I don't want to switch between mouse and keyboard all the time. * Having to click the pencil rather than just click in the box when putting the matter details into the create an entry * why is there a separate matter and client box when both take you to the same place? * Searching firmwide can be hit-and-miss. The too many hits result is all too common. But adding more often goes straight to zero hits. It is very hard to find something for a client with lots of files (try finding a matter you have worked on for Capital and Counties Covent Garden on a property where you can't remember if is on James street or James road or James mews! Or even just look for all the Student Cribs files because you'll know the right one when you see it. * should be an easier way to go from one review to the next without having to untick one then click on the next - I want to bish bash bosh my way though.
Alexander Rhodes NEGATIVE 0.932387 recent matters is a misnomer
Claire Broadbelt NEGATIVE 0.928892 The time capture of emails. It's difficult to allocate them to the task codes and I had to rewrite the narratives each time. I found it increased my admin time each day.
Naaman Butt NEGATIVE 0.918804 Timer, so when adding narrative timer is paused and user forgots to restart timer. For entries in same matter if option available to add same codes for all at once . Switch off tracking option when using timer/ hard to find new matters which you have not previously recorded on / Timer should show matter number / Block entry of time spanning across multiple days when adding a manual entry rather than just for the one day
Christina Anastasiou NEGATIVE 0.898584 I'm unable to delete some of the matters in my 'recents'. The timer also seems to stop on some occasions and I'm nit sure why this happens.
Peter Steen NEGATIVE 0.870232 Any unreleased time from previous day needs notification - AI not as good at allocating entries - examples sent to mailbox
Lydia Kellett NEGATIVE 0.859088 Recent matters rather than alphabetical order - if no phase task code required for entries and you release one entry within a file all entries within that file are released. Can PING pick up address book contact names. Delay in meetings showing up in PING/ Add entry button not working sometimes / they want entries to automatically show up in Aderant - Mishcon Capacity integration
Mohammed Nazeer NEGATIVE 0.855975 Please What do you not like about PING? confirm your name: Delay in calls being captured by a day (it happened a couple of times a few months ago). Constantly having to change narrative. Going through each entry at the end of the day and trying to remember which matter the entry is associated to.
Suzi Sendama NEGATIVE 0.843834 Please see previous answer re duplication of time. Similarly, please see earlier answer re issues with recording all emails separately leading to cost estimate discrepancies.
Timothy Froy NEGATIVE 0.840253 That it rejects time entries when the time entries have been in pending folders. Also that recent matters are not sorted by most recently recorded worked.
Alex Green NEGATIVE 0.836683 That when you release time on PING, you can't then post it on Aderant. This can cause problems when a partner wants you to post time immediately so that they can see it/issue a bill. It can also be difficult sometimes to remember who you have spoken to on the phone, and therefore to properly allocate time where PING has only captured a phone number. It would be helpful if PING could prompt you after a phone call to note who the call was with/what matter it relates to.
Ella Krikler NEGATIVE 0.819934 I wasn't able to remove matters from my history, which had been used in error.
Arham Malik NEGATIVE 0.786903 There wasn't much, but I recall a problem when using the timer. You had to search for the matter first, and if I hadn't worked on it before you would have to add an entry in the main home screen, then add the timer entries.
Georgia Haller NEGATIVE 0.784776 It can be over sensitive. It will pick up all emails and calls, some of which may not be chargeable / administration / social based. It can be time consuming going through each entry recorded and deleting the irrelevant ones.
Sam Perkins NEGATIVE 0.765267 Default narrative is not good, so he deletes and puts his own in. Would prefer email to Joe Blog for example or email To etc. Different rule for grouping entries for example description. Force post as clients may request ad hoc cost - and if working on big matter which need to do cost forecast
Nick Davis NEGATIVE 0.739564 Delay in meetings showing up in PING/ Add entry button not working sometimes / entries to automatically show up in Aderant - Mishcon Capacity integration
Mark Reading NEGATIVE 0.735796 Inaccurate entries, delays in auto-populating time entries (i.e. meetings), matters not working within Ping (and having to use Aderant).
Stuart Adams NEGATIVE 0.717845 Very little. Some interface issues like having to click 47 times if you want to add an entry for 47 minutes - why can't you just type in 47?
Gareth Minty NEGATIVE 0.703363 Auto-allocating to matters (wrongly and repeatedly) - for example, every meeting with a particular fee earner gets allocated to the same matter, even though we work on multiple matters. Not being able to delete pending folders when they are no longer needed. Not being able to group migrate time from pending matters to open matters (i.e. across more than one day's entries). It's also not clear to me why it will sometimes update an existing entry and on other occasions open new entries - the latter makes it more time-consuming because it is not realistic to, for example, record a time entry for every single email. So you have to make those adjustments.
Adam Epstein NEGATIVE 0.523497 Recent list is not up to date and most recent matter at bottom of list/ Phase task code search could be better in terms of most relevant / changing duration of minimum threshold before tracking (so 15 sec for example)
Peter Nunn NEGATIVE 0.439786 Please What do you not like about PING? confirm your name: I do not like the fact that it results in multiple time entries which should be consolidated into one. EG for several emails back and forth about the same thing, Ping will record different time entries. These then have to be consolidated manually into one. I also found the timers more fiddly to use than the Aderant ones (which are far from good) - for example, a timer will automatically stop running if you seek to edit the file details, while you cannot search for new files using the timers - you have to wait until they have been submitted. Any meetings in my diary will be added in as a time entry for the entire period for which the meeting was in my diary; as meetings often last less time or longer than they are scheduled for, that meant you had to remember how long you were in the meeting and then manually edit the time. Again, it is easier to set a timer before going to the meeting. If you use Ping timers, you will end up with double entries: for the time Ping has captured automatically, and for the timer. These then have to be edited.
Becca Jones POSITIVE 0.635412 Nothing
Ben Giaretta MIXED 0.944647 Generally I like it all but the 'process flow' in terms of the arrangement of buttons could be improved a bit. Also, I find it confusing that marketing time is recorded as billable - which makes it tricky to keep track of one's actual billable time.
Kevin McCarthy NEUTRAL 0.966655 See above
Euan McMahon NEUTRAL 0.886644 To help, categorise auto populate narrative with better description of entry, including in heading - Also action code should help to auto- populate narrative / Display a few lines of an email in bold heading to identify it
Heena NEUTRAL 0.546667 It would be nice to be ale to add a list of matters to Ping


Q15. Is there a reason why you wouldn’t want to use PING in the future?

Sentiment score review
Abby Brindley NEGATIVE 0.999505 Yes, for all of the reason set out above. I have asked for it to be removed from my laptop. I will not be using it in the future if I can avoid it.
Callum Close NEGATIVE 0.993393 It appears to not capture some time. It should capture activities which are 10/15 seconds or higher, not 30 seconds.
Suzi Sendama NEGATIVE 0.984001 I find it very time consuming to go through my time recording to allocate it and delete time which has been duplicated etc.
Peter Nunn NEGATIVE 0.972651 All of the above. As it cannot capture all time automatically, and will
Sian Harding NEGATIVE 0.9621 The above, and also there are some things it just doesn't record e.g. work using the browser or mobile
Sarah Heritage NEGATIVE 0.959753 The risk of time entries being rejected when I try to release them.
Naaman Butt NEGATIVE 0.837622 Only if takes too long to sort through entries where you begin to lose time
Hannah Blom-Cooper NEGATIVE 0.829191 AI. If current issues on miss allocation and long incomplete entries continue
Heena NEGATIVE 0.828345 It would be easier
Christina Anastasiou NEGATIVE 0.766871 It's not always clear what the paralegals and PAs should be charging under and the correct codes, so using PING might cause some confusion at billing.
Becca Jones NEGATIVE 0.736795 If I can't pre-record time in advance. This can be done in Aderant
Mark Reading NEGATIVE 0.719517 As above.
Kevin McCarthy NEGATIVE 0.716665 See above
Cassandra Hill NEGATIVE 0.701519 If there is not mobile recording and/or it can't be reconciled with the additional features that Aderant does on reviewing our matters/money on account/bills etc but I would miss the predictive/intuitive list to check against
Claire Broadbelt NEGATIVE 0.693046 See above.
Katharine Bond NEGATIVE 0.620887 For reasons above, it falls between two user approaches. It either needs to be fully automated, or timer based.
Charlie Rawson NEGATIVE 0.506013 No
Stuart Adams POSITIVE 0.989598 No. I desperately want to continue to use PING.
Alex Green POSITIVE 0.947791 No, I think its very helpful.
James Spencer POSITIVE 0.818762 On balance I think PING gives a better experience than the old software. I think it will be better once the whole firm are on the software.
Georgia Haller POSITIVE 0.818579 No significant reason, I am a fan of PING.
Euan McMahon POSITIVE 0.803463 No, prefer PING over Aderant
Charlie Sosna POSITIVE 0.579087 No real reason not to
Adam Epstein POSITIVE 0.506013 No
Alexander Rhodes POSITIVE 0.506013 no
Arham Malik POSITIVE 0.506013 No.
Ben Giaretta POSITIVE 0.506013 No.
Daniel Farrand POSITIVE 0.506013 No
Ella Krikler POSITIVE 0.506013 No.
Gareth Minty POSITIVE 0.506013 No
Jessica Crystal POSITIVE 0.506013 No
Jordan Harrison POSITIVE 0.506013 No
Kathryn Garbett POSITIVE 0.506013 No
Louise Tainton POSITIVE 0.506013 no
Lydia Kellett POSITIVE 0.506013 No
Mohammed Nazeer POSITIVE 0.506013 No.
Morag Ofili POSITIVE 0.506013 No
Nick Davis POSITIVE 0.506013 No
Peter Steen POSITIVE 0.506013 No
Rose Franckeiss POSITIVE 0.506013 No
Sam Perkins POSITIVE 0.506013 No
Timothy Froy POSITIVE 0.506013 No
Matt Robinson MIXED 0.957838 No. I think it's better than the old system. However, I tend to use the timer so it's not too different from how I recorded time before.


Q16. Are there any specific circumstances where you deemed it more appropriate to release time in Aderant as opposed to PING? If so, why?

Sentiment score review
Georgia Haller NEGATIVE 0.974764 It seems that when new matters/files are opened, the 'phases' to record against on PING are always the phases for contentious files. This bug seems to be rectified after a few days and you can record against the correct phases (for transactional non-contentious files) but it seems to take a day or so to be fixed each time which is annoying.
Kevin McCarthy NEGATIVE 0.939031 My narratives in Aderant are more informative - they give a proper, considered outline of what the time was spent on. In the end, I was reverting to manual correction and amendment of the narratives being provided by PING.
Suzi Sendama NEGATIVE 0.922321 At times, I have found PING to be fairly frustrating because of the reasons set out above and also because when jumping in between different documents but working on the same task (for example when drafting an affidavit and looking through underlying documents), PING creates numerous time entries for the same task when I would have preferred to have one time entry.
James Spencer NEGATIVE 0.882665 As mentioned above, 'unknown time' is better on Aderant. I also prefer the monthly calendar view on Aderant.
Ella Krikler NEGATIVE 0.866318 When I needed to post time urgently, I could only use Aderant because PING doesn't allow this.
Daniel Farrand NEGATIVE 0.858954 Some matters won't release on ping when first set up and I have to manually feed them in. I reported some but can't always be bothered. Where there is no entry to amend, it is often easier to create on the iPhone app (far more user friendly than Aderant on the desktop).
Claire Broadbelt NEGATIVE 0.835198 For emails. I receive and send over a 100 emails a day on one matter and found it hard to check and allocate those to the correct code.
Abby Brindley NEGATIVE 0.807021 Telephone calls particularly as ping does not show the time immediately so you can't allocate a timer - if you make numerous calls to colleagues throughout the day on numerous matters, you need to be able to allocate time immediately not just have a list of 10 different calls with the same person you then have to try to work out how to allocate when they finally appear on the system. Also, if you use aderant timers for everything, which I do, you have to stop a timer to take a call and start recording that time so it makes sure you don't duplicate time by accident. That doesn't happen in ping meaning you end up duplicating time. Basically, in my view for the work that I do which is it extremely bitty for up to 15 clients at a time, ping does not work - aderant is far easier to use.
Peter Nunn NEGATIVE 0.797552 All of the above.
Alex Green NEGATIVE 0.762728 See above about the inability to post time immediately.
Callum Close NEGATIVE 0.755462 Reviewing hard copy documents/bundling. Difficult to get PING to capture these.
Heena NEGATIVE 0.750078 When I've done a block of work using a web browser/ not on the computer
Alexander Rhodes NEGATIVE 0.674808 no ping on my mobile
Matt Robinson NEGATIVE 0.632521 Only times when I wasn't able to close matters down.
Charlie Sosna NEGATIVE 0.614797 To search for all unreleased entries / looking at WIP/ how far he is from his targets
Timothy Froy NEGATIVE 0.599263 Where Ping rejected time entries otherwise I always use Ping.
Cassandra Hill NEGATIVE 0.572051 On remote working or where I was out at a client meeting and recording the time on my mobile app for Adernat or where Ping would not register the matter number or particular phase code for one reason or another
Gareth Minty NEGATIVE 0.553444 Where Ping is not releasing time on new matters. But otherwise, no.
Charlie Rawson NEGATIVE 0.54759 When working on Horizon
Katharine Bond NEGATIVE 0.378701 For unknown time preferred to release via aderant once matter number was available as much quicker process.
Mohammed Nazeer POSITIVE 0.950528 Yes because it saves time when putting entries into the system.
Ben Giaretta POSITIVE 0.869084 No. PING is far superior.
Arham Malik POSITIVE 0.702732 Not really.
Adam Epstein POSITIVE 0.506013 No
Becca Jones POSITIVE 0.506013 No
Christina Anastasiou POSITIVE 0.506013 No.
Euan McMahon POSITIVE 0.506013 No
Jessica Crystal POSITIVE 0.506013 no
Jordan Harrison POSITIVE 0.506013 No.
Kathryn Garbett POSITIVE 0.506013 No
Louise Tainton POSITIVE 0.506013 no
Naaman Butt POSITIVE 0.506013 No
Peter Steen POSITIVE 0.506013 No
Sam Perkins POSITIVE 0.506013 No
Stuart Adams POSITIVE 0.506013 No.
Rose Franckeiss MIXED 0.519245 To check status of entries in billable cycle. If this was an option in PING that would be good.
Sian Harding NEUTRAL 0.966655 See above
Hannah Blom-Cooper NEUTRAL 0.958094 Phase/task issue. And post entries through Aderant
Mark Reading NEUTRAL 0.789517 As above.
Morag Ofili NEUTRAL 0.775135 Timer basis - for big task eg: printing, meetings, speaking to people.
Sarah Heritage NEUTRAL 0.751726 From habit I would release annual leave in Aderant.
Lydia Kellett NEUTRAL 0.50775 When Add entry button / meetings don't show up in PING
Nick Davis NEUTRAL 0.50775 When Add entry button / meetings don't show up in PING


Q17. Is there anything PING could improve on that is specific to your department / type of work?

Sentiment score review
Ben Giaretta NEGATIVE 0.972501 I travel a lot and not being able to use PING while on the virtual desktop is annoying
Claire Broadbelt NEGATIVE 0.902224 I think email narratives need to be better for users and clients.
Daniel Farrand NEGATIVE 0.858971 Not specific to my stuff EXCEPT for the tracking of national and local government website usage.
Sarah Heritage NEGATIVE 0.801008 The majority of the tasks do not apply to us. Maybe we could have them cut down or a 'frequently used' drop down list?
Louise Tainton NEGATIVE 0.744449 see above in terms of working on documents away from your screen - some sort of prompt from ping to say you have been inactive on your screen (and the time of inactivity) and does this need to be captured and/or a timer started
Matt Robinson NEGATIVE 0.743596 It allocates tasks to the wrong matters. Boxes were too large in some areas and meant you weren't able to see what you were working on. Top action codes (most commonly used) should come up first.
Rose Franckeiss NEGATIVE 0.735744 Seeing as there are a lot of time entries throughout the day, there is a danger that if some entries haven't been captured it takes a while to realise. Narratives could be clearer for grouped entries marked as 'various tasks'.
Peter Nunn NEGATIVE 0.705954 Yes - make it possible to look up files in timers - i.e. not just select from a pre-set list of files for which you have already used Ping.
Callum Close NEGATIVE 0.532147 Understand diary reminders are not meetings.
Ella Krikler POSITIVE 0.897758 No - the J-codes are easy to find.
Alexander Rhodes MIXED 0.969893 no but another thing than needs changing is the Approved/Release button needs to be moved up. The right hand column should not scroll.
Lydia Kellett NEUTRAL 0.996854 Mobile phone / iPad integration
Nick Davis NEUTRAL 0.996854 Mobile phone / iPad integration
Gareth Minty NEUTRAL 0.987513 Not specific
Hannah Blom-Cooper NEUTRAL 0.966377 Mobile phone tracking including calls / Spell check within narrative when releasing time / add To and From in heading of entry
Kevin McCarthy NEUTRAL 0.9291 Not specifically - my issues were general operational, rather than dept./work type specific
Alex Green NEUTRAL 0.923595 to Victoria Pigott re: administrators' proposals) Suzi Sendama We can spend a lot of time on data rooms and Companies House using Internet Explorer or Chromes, PING doesn't seem to pick this up.
Kathryn Garbett NEUTRAL 0.914105 Capture the details of the work you are doing eg: draft/ reading / review. If there are any attachments they should be named with the email the attachment is from. Manually add matters to your recents list.
Christina Anastasiou NEUTRAL 0.903873 Specific codes for paralegals and PAs. Have a control that prevents you assigning / releasing to the wrong matter.
Mohammed Nazeer NEUTRAL 0.892983 Force post - for cost submissions on matters, this requires everyone's time to be submitted and up to date
Suzi Sendama NEUTRAL 0.866678 to Victoria Pigott re: administrators' proposals) We can spend a lot of time on data rooms and Companies House using Internet Explorer or Chromes, PING doesn't seem to pick this up. Alex Green
Cassandra Hill NEUTRAL 0.829665 As mentioned above, ensure that all the time entries can be seen at once, not just per matter.
Sam Perkins NEUTRAL 0.828138 Need fewer clicks, like favourites tab. Make it easier for non-billable admin entries to be selected
Abby Brindley NEUTRAL 0.827276 please read my comments above.
Georgia Haller NEUTRAL 0.809543 Please see response above re an apparent bug when new matter files are opened - the phases seem to revert to contentious phases by default and it takes a day or two for this to be rectified.
Katharine Bond NEUTRAL 0.806616 Capturing time spent on online platforms - Relativity / Opus 2.
Sian Harding NEUTRAL 0.794112 Adding use of the internet browser to the list of things that it records.
Becca Jones NEUTRAL 0.782193 Pre-record time in advance this can be done in Aderant.
Adam Epstein NEUTRAL 0.751424 For each entry that is grouped make it easier to view how long each activity duration is when grouped.
Naaman Butt NEUTRAL 0.748811 Maybe integrate with Mishcon capacity to view targets
Arham Malik NEUTRAL 0.706013 No.
Charlie Sosna NEUTRAL 0.706013 No
Euan McMahon NEUTRAL 0.706013 No
Heena NEUTRAL 0.706013 no
Jessica Crystal NEUTRAL 0.706013 No
Peter Steen NEUTRAL 0.706013 No
James Spencer NEUTRAL 0.59842 Companies House online should be an automatic 'research' capture. Better system for recording and releasing 'unknown time'. Capture time on iPhone.
Jordan Harrison NEUTRAL 0.578258 A lot of work done on new matters - re-assigning all entries in a pending folder across several dates in one go and re-assign to new matter folder and be able to view how much unposted time a person has.
Stuart Adams NEUTRAL 0.547193 No, but I think you will find that the integration process in my team will be harder than some teams. More training required.
Charlie Rawson NEUTRAL 0.543428 Browser based tools captured - fixed fee PING is useful as it allows them to accurately capture time and forecast cost for future work
Morag Ofili NEUTRAL 0.461822 Loads of entries to review. Is there an easier way to go through these - need people to do it as they go along maybe.


Q19. Would it be helpful to have further classroom-based training? If so, how long/what should it focus on?

Sentiment score review
Becca Jones NEGATIVE 0.991956 No. Tutorial did not work - Needs to be interactive
Abby Brindley NEGATIVE 0.969763 No, the training is not the problem. The program is not fit for purpose.
Claire Broadbelt NEGATIVE 0.877393 I'm not sure it would assist with the issues I had as I gave feedback and was told it couldn't be improved at the moment.
Katharine Bond NEGATIVE 0.716808 I consider myself to be fairly tech savvy but needed at desk training to understand it. Others in the team said the same.
Sarah Heritage NEGATIVE 0.635054 I don't think so. My issues were glitches in the technology itself and not learning how to use it. It was pretty intuitive.
Cassandra Hill NEGATIVE 0.435046 Not really
Ben Giaretta NEGATIVE 0.406013 No
Christina Anastasiou NEGATIVE 0.406013 No.
Ella Krikler NEGATIVE 0.406013 No.
Jordan Harrison NEGATIVE 0.406013 No
Mark Reading NEGATIVE 0.406013 No
Suzi Sendama POSITIVE 0.916868 I had a telephone tutorial which lasted a couple of minutes and was all that I needed to get to grips with the software
Jessica Crystal POSITIVE 0.74026 Probably not as its not that complicated
Arham Malik POSITIVE 0.721492 No training needed.
Adam Epstein POSITIVE 0.678999 No. One to one worked
Peter Steen POSITIVE 0.617274 His team have a meeting every few weeks (private wealth team) - and if someone could give training then that would be great
James Spencer MIXED 0.993926 Think it is quite user friendly, but may require classroom based training once it gets rolled out across the firm.
Alexander Rhodes MIXED 0.950857 not further, but a 5 min 121 is helpful
Alex Green MIXED 0.876566 It may be helpful, but I'm not sure what it should focus on particularly.
Daniel Farrand MIXED 0.839626 It is pretty intuitive despite some clunkiness in places (see above). Wouldn't have minded learning shortcuts, if there are any, once I had the basics down.
Matt Robinson MIXED 0.710634 I don't think I know enough about what it can do, but I'm able to use it. If we did it could be a demonstration of what you are able to do in PING.
Peter Nunn MIXED 0.526865 Not unless I am missing some of the functionality.
Sian Harding MIXED 0.517129 Possibly, but I feel like I did know how to use the app using just the tutorial and quick 1:1 session with one of the PING team.
Stuart Adams MIXED 0.481532 For some yes. For others no. I was able to get to grips with it in around 48 hours and had to asked a few questions. Classroom training for me would be OTT.
Charlie Rawson NEUTRAL 0.998027 Small groups / Academy online course with option to request further training
Hannah Blom-Cooper NEUTRAL 0.994693 Training in teams (eg fraud defence within litigation)
Naaman Butt NEUTRAL 0.990132 No. Ad-hoc one to one training / class room training/ Chat bot
Lydia Kellett NEUTRAL 0.986099 In small groups/interactive sessions
Nick Davis NEUTRAL 0.986099 In small groups/interactive sessions
Kathryn Garbett NEUTRAL 0.968751 Interactive in app tutorial.
Charlie Sosna NEUTRAL 0.967877 Smaller groups of classroom training by division - more interactive tutorial
Callum Close NEUTRAL 0.909134 Yes, focus on how to add time, how to change entries.
Euan McMahon NEUTRAL 0.907295 No. One to one training/floor walk / small mandatory group sessions
Heena NEUTRAL 0.78029 yes - training on how to use PING in the early stages (it wasn't easy to pick up intuitively)
Georgia Haller NEUTRAL 0.733057 Not really necessary
Louise Tainton NEUTRAL 0.732509 yes - 45 minutes hints and tips
Sam Perkins NEUTRAL 0.714715 No. Floor walking/ad-hoc support
Gareth Minty NEUTRAL 0.642106 Yes. 1 hour. Focus on how Ping captures things so that people can work and use it effectively.
Morag Ofili NEUTRAL 0.5685 In app tutorial is enough . Those who need further help can do a course or contact helpline.
Mohammed Nazeer NEUTRAL 0.534846 Not classroom based. Floor Walking / ad hoc one to one training.
Rose Franckeiss NEUTRAL 0.389124 It would be good to have the option for people or helpline on training / chatbox.


Q20. Were there parts of the system you didn’t understand? If so, please provide details Were there parts of the system you didn’t understand?

Sentiment score review
Nick Davis NEGATIVE 0.997625 Timer, Block button
Sian Harding NEGATIVE 0.905451 I couldn't work out whether it recorded me reading emails in Outlook when I was just looking at the reading pane instead of actually opening the email in a separate window. Often when I had been working on documents only the document number would come up on Ping (rather than the document name) which made it very difficult to remember what I had been working on.
Christina Anastasiou NEGATIVE 0.724666 In the beginning, I couldn't understand the 'incomplete' label. It wasn't clear that you could relabel the matter name.
Stuart Adams NEGATIVE 0.716557 rejected time issues (all reported).
Louise Tainton NEGATIVE 0.708882 was hard to locate timers
Hannah Blom-Cooper NEGATIVE 0.70743 Grouping function, didn't understand Incomplete tab in terms of where time is stored
Kevin McCarthy NEGATIVE 0.701891 The whole process of posting, amending releasing etc.
Rose Franckeiss NEGATIVE 0.700128 Incomplete tab / grouping feature needs explaining.
Lydia Kellett NEGATIVE 0.697625 Timer, Block button
Mohammed Nazeer NEGATIVE 0.591128 Grouping function.
Adam Epstein POSITIVE 0.606013 No
Arham Malik POSITIVE 0.606013 No.
Becca Jones POSITIVE 0.606013 No
Ben Giaretta POSITIVE 0.606013 No
Charlie Rawson POSITIVE 0.606013 No
Charlie Sosna POSITIVE 0.606013 No
Daniel Farrand POSITIVE 0.606013 No
Ella Krikler POSITIVE 0.606013 No.
Euan McMahon POSITIVE 0.606013 No
Gareth Minty POSITIVE 0.606013 No
Jordan Harrison POSITIVE 0.606013 No
Kathryn Garbett POSITIVE 0.606013 No
Mark Reading POSITIVE 0.606013 No
Matt Robinson POSITIVE 0.606013 No.
Morag Ofili POSITIVE 0.606013 No
Naaman Butt POSITIVE 0.606013 No
Peter Steen POSITIVE 0.606013 No
Sam Perkins POSITIVE 0.606013 No
Suzi Sendama NEUTRAL 0.470651 Not that I'm aware of.